I had occasion the other day to mess around with a particular web page. The page was designed to provide an overview of a particular topic (essentially a list of high-level headers) and that had detail sections that were hidden. The user had to click on a “more” button on a particular header to show its individual detail section. Not only that, but should a detail section be shown, the “more” button was changed to a “less” button, so that the user got a hint that he could close that particular detail section (at which point, the “less” button became a “more” button once more). […]
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