The Auto Warranty sleaze

A month ago, we purchased my wife’s Acura off the lease. She’d done less than 30,000 miles in the three years she’d had it, there was nothing wrong with it, and there wasn’t anything available for the models she liked, in the colors and with the luxury level she was keen on. So rather than worry too much about that elusive new car, we just bought the current one off the lease. Maybe in a couple of years there’ll be something she likes and we’ll consider what to do then.

Anyway, this is not about that. This is about what happens next. Not sure how they find out, but the sleazy third-party auto warranty companies start mailing me.

SleazeWarranty1

Bucknall Mark?

In fact, a couple of days ago, I had five of these in my mail. Today’s letter prompted me to scan them and write this post.

SleazeWarranty2

Acura. Or maybe Audi?
BMW? One of those,
for sure.

As you read through them, you start to appreciate the utter garbage data they make up to put on paper. Some programmer somewhere wrote this really nifty random “Customer ID” generator using, like, numbers and letters in different combinations, and they’ve been using it ever since.

SleazeWarranty3

Why the quotes around the
additional features?

But they all have that wonderful typographical bold FINAL NOTICE, and the sheer urgency with which they entreat you to call their number, and yet they just don’t have the imagination to veer too far from the “industry standard” bogus text and tables.

SleazeWarranty4

This covers my platinum and powertrain

Postcards as well, of course. Goes without saying. None of them have any recognizable company name. In fact, you have to search the fine print to find any; the same fine print that sometimes states “not affiliated with any manufacturer or dealer”. But only sometimes: c'mon don’t judge, but it’s really hard to fit it all on the paper when you have tables and highlighting and words in all-caps and stuff.

SleazeWarranty5

Neither of these had a
company name

But that last scan takes the biscuit: two postcards in the same red, with the same exhortation to **Please Respond Within 5 Business Days**, with the same bogus information more or less. Different phone numbers on the back though. I do appreciate the attention to detail in printing a picture of an Acura with the first though, it almost swayed me. NOT.

Talking of phone numbers, do not under any circumstances call these phone numbers: 1-888-395-8636, 1-888-242-1777, 1-800-267-9566, 1-877-223-5210, 1-877-308-5832, or 1-800-293-5048. Well, unless you want to set up some extremely sketchy auto warranties with companies you’ve never heard of, that regularly get F from the BBB, that may or may not pay up if you have something to repair that should be covered by said warranty. I’ve helped you make the decision to not phone these numbers by linking each to the their Google results. The first link on each set of results is usually enough to persuade you to leave well alone.

Sleazy warranty offer

 

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(from Format)


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12 Responses

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#1 stephen e. hansen said...
22-May-16 4:19 PM

these operators are such bullshit, why cant the police lock them up?

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#2 AK said...
10-Jun-16 9:25 PM

Another number - 1-888-714-4945.

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#3 Don Campbrll said...
18-Jun-16 6:02 AM

Bought my Jeep less than 3 weeks ago and already getting good warned that my warranty is about to or may have already expired. REALLY.......

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#4 Terrell Dismuke said...
06-Aug-16 4:00 PM

1-800-796-5105 1-800-264-3023 1-888-714-4945 1-877-223-5210

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#5 ZHUO said...
24-Sep-16 7:06 PM

Thanks for sharing your experience. I received the same mail after purchasing a car. Now, let me throw it in trash.

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#6 A.S said...
08-Nov-16 9:51 AM

I recently purchased a 10 year old Toyota and already receive these notices in the last week! I was getting worried as to what is the whole extended warranty scheme bah. I am so glad I googled and found your post on this, thanks!

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#7 Moe said...
20-Nov-16 6:49 AM

I knew right away that this must be fraud. But two questions, why I do research on this and landed here: 1. How the hell do they get the addresses and other data? 2. How the hell can they try to fool you with the Coat of Arm of the US department of State (in my case) without getting locked up?

julian m bucknall avatar
#8 julian m bucknall said...
20-Nov-16 11:06 AM

Moe: Search me. Haven't a clue how they find out. I presume there's some kind of public-facing database, maybe on a pay-by-use basis. I'd have to say after a good year since I wrote this article, I still get a mailing about once a month (for either of our cars), and possibly a phone call every now and then. For the latter, it depends on how busy I am whether I string them along for a few minutes to waste their time.

Cheers, Julian

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#9 MaMaXuXu said...
15-Jan-17 12:59 AM

United Auto Defense 97 Arco Drive St. Charles, Missouri 63033 1-800-796-5105

FIRST AND FINAL NOTICE "THIS IS NOT A BILL, RESPONSE DATE REQUESTED BY, NEW COVERAGE: PLATINUM COVERAGE/POWERTRAIN COVERAGE, NO FEE SERVICE PLAN"

COMMENT: THIS LETTER IS TO INFORM YOU THAT YOUR FACTORY WARRANTY MAY BE EXPIRED BASED ON AGE OR MILEAGE, IF IT HAS EXPIRED YOU MAY BE RESPONSIBLE FOR ANY REPAIRS. YOU HAVE THE OPTION OF CONTINUING TO PROTECT YOUR VEHICLE BEYOND THE FACTORY WARRANTY. PLEASE RESPOND TO THIS OFFER NO LATER THAN 01/18/2017 AT 1-800-796-5105

CLAIMS or DISCLAIMER: "In no way is United Auto Defense with the DMV, dealership, or manufacturer. All policies administered by Royal Administration and Marathon Group".

Further findings, please read: Link: https://www.bbb.org/stlouis/business-reviews/auto-service-contract-companies/united-auto-defense-in-saint-charles-mo-310244411/Alerts-and-Actions

MaMaXuXu

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#10 Chad America said...
20-Mar-17 4:48 PM

Wow! I have been getting hammered with these too... Googled the number and stumbled upon this. I did correspond with *(1-888-35-8636) and I did call it to tell them that I did not own the truck with the "warranty experation notice" and an old F** guy named "Mark" said he "would take me off of the file". Now, I have heard that a new scam that tries to get you to say "Yes" can further compromise ones identity, leaving it liable to theft.... I had no choice but to confirm the "Customer ID #" and state my name when he asked. He said I have been removed. If I get one more thing I will be in touch with good attorneys in my network. Just sayin... Thanks for posting this whoever you are!!!

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#11 John Davis said...
02-May-17 3:20 PM

Thanks for the information. I got three of these things in the mail and thought they might come from the car company, but then I noticed there were three different phone nos, so I googled and came across your post. Thank you! To the recycling bin I go!

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#12 Pratheep said...
19-Jun-17 6:34 PM

Thanks for information.Got a card in the mail telling me my warranty about to expire. spam

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